Earthquake Recovery

Earthquake Recovery

Last Updated (Monday, 07 March 2011 12:51) Written by Nicky Monday, 13 December 2010 10:40

The earthquakes of 4 September 2010 and 22 February 2011, and their aftershocks, have changed the lives and expectations of many Canterbury home and business owners for the next several years. They are now, unintentionally, participants in commercial, residential and infrastructure reconstruction projects in the city and in their neighbourhoods. Whether or not their individual properties need repair or rebuilding, owners and occupiers are impacted by these projects, including noise, dust, traffic and services outages. Those whose homes or business premises require repair or rebuilding face the added strains of temporary relocation and unplanned financial costs.

The professionals who are engaged in planning and delivering these projects include banks, insurance companies, insurance assessors, local authorities, engineers, project managers and site managers. In addition to their technical skills, each requires enhanced interpersonal skills and behaviours to work constructively with each other and with their stressed and unsure end-customers. Empathy, collaboration, cooperation, negotiation, conflict management and personal resilience will all be required of the professionals so that the reconstruction end-customers are satisfied and professional brands are protected and enhanced.

To assist these professionals to build their essential interpersonal skills and behaviours, we have developed a series of half-day experiential workshops that provide best practice workplace tools and the opportunity to rehearse their use within the workshop setting. Each workshop is built around real-life earthquake reconstruction cases. Attendance at these workshops will help professionals with the significant earthquake reconstruction challenges that they face.

More information about these workshops and on-line enrolment