Manager Development Programme

Background

Timaru District Council (Tim DC) consists of 330 staff across four areas – Community Services, Infrastructure, Environmental Services and Corporate Services – and includes the management of everything from swimming pools, roading, the airport, waste minimisation, building control to the art gallery, cemeteries, economic development, libraries … and more besides.

The Programme

Tim DC engaged us to design, develop and deliver its Manager Development Programme for Tier 3s and Team Leaders. From the programme, it was looking to achieve improved operational efficiency, quality of service to customers (internal and external), quality of work, and employee satisfaction. Two programme occurrences commenced in September 2016 and concluded in April 2017.

There was an expectation that all Team Leaders and Tier 3s would participate in the programme, ie participants did not self-select. Participant work experience was predominantly operational, with limited experience, if any, with the tools and methods of people leadership.

Programme Components

  • A pre-programme 360o review against Tim DC’s behavioural competency framework, with individual debriefs with one of our OD consultants
  • An Induction and Closing event for participants and their line managers
  • Development of individual Leadership Development Plans
  • A series of five time-spaced experiential workshops (each prefaced by light preparatory work), facilitated by different specialist facilitators
  • Use of our workplace application tool to ensure new learning was applied at work
  • 30-minute sessions with SMT and each workshop facilitator at the conclusion of each workshop to debrief them about the content covered and any issues that might have arisen
  • Coaching support between workshops by line managers who attended their own half-day Coaching Skills workshop to provide them with the skills necessary to coach effectively
  • Two facilitated video conferences during the programme
  • Mid and end-of-programme on-line surveys of participants and line managers to evaluate application of learning, contribution to targeted business outcomes, and workplace support

Workshops

  • Personal Leadership (Teresa Callow)
  • Communication and Conversation Skills (Linzi Ebbage-Thomas)
  • Coaching for Performance (Kathryn Jackson)
  • Team Development (Alison Hood)
  • Attention Management (Roger Lewis) 

The Outcomes

The following are results from Kirkpatrick evaluation of programme participants and their line managers undertaken during the programme. Quantitative scores are compared with our research-based benchmarks.

Tim DC Table

Line managers of programme participants reported their observations of application of learning and contributions to targeted business outcomes, some of which are provided below:

Postscript

Since the programme concluded, a new staff member has been appointed to one of the management roles. Tim DC has engaged one of our leadership coaches to work with him on a one-to-one basis to develop his leadership capability.

Contact Us

PO Box 79142, Avonhead, Christchurch 8446
Unit 4, 41 Sir William Pickering Drive, Christchurch

0508 ODI ODI  (0508 634 634)    03 943 2373
info@odi.org.nz

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