Kyran Newell has an extensive background in organisation leadership, management and governance from a variety of regional, national, chief executive and director roles. He has worked...

Nicky Trainor has worked in the education sector for more than 20 years, initially as a secondary school teacher with leadership roles in New Zealand curriculum...

Cathy Anderson offers a wealth of experience in administration and executive assistance within the education sector. In 2001 Cathy returned from three years working in London,...

Kathryn is a Leadership Coach, specialising in working with managers and leaders to design and create confidence, career success and resilience – and then helping them...

Kristen Cooper has over 25 years experience in middle and senior leadership roles in planning, human resource management, marketing, training and consultancy in a broad range...

Leanne Markus is a registered psychologist, Principal of Performance Group International (Consulting Organisational Psychologists) and Managing Director of Centranum Group (Auckland-based developers of web-based software for...

Michelle is an independent Human Resource Development Consultant. With over 30 years experience in industry and academia, she brings a unique blend of evidence-based applied learning...

Teresa is an Organisational Psychologist and OD Professional with 15 years’ experience in HR/OD consultancy and management roles. She has consulted for many public and private...

André Esterhuizen is an Innovation Leadership Consultant. With more than 20 years’ experience in Innovation and Management, he is able to work alongside those who want...

Helen Johnston is an experienced Human Resources and Learning/Organisational Development professional with over 15 years experience as a consultant and in-house practitioner in both New Zealand...

Alison Ogier-Price specialises in the application of the principles of positive psychology to organisational and workplace wellbeing. She supports organisations to create and maintain mentally healthy...

Linzi has 25 years' successful experience in Organisational Development both in New Zealand and in the UK. Currently she is highly valued for her consultation, facilitation...

Piet Beukman has over 40 years' international experience in the field of engineering, technology management and commercialisation of technology, as well as training at university and...

Alison Hood is passionate about the happiness and effectiveness of people in the workplace and is skilled and talented at raising individual and team awareness to...

Desirée Williamson designs and facilitates workshops for organisations on all aspects of communicating effectively. In particular, she enjoys delivering seminars which use creative and innovative techniques...

Phil Laurence has almost 25 years in the training and consultancy industry. His focus and passion is for designing and delivering leadership, team development and accountability...

Andrew Brickell is a consulting civil engineer and specialist construction contract adviser and arbitrator, based in Auckland. He has more than 50 years of professional experience...

Rob is an HR and leadership recruitment specialist and crisis management coach. Prior to moving to New Zealand in the late 1990s, Rob spent almost a decade...

Craig McDowell is a leadership learning and development coach and facilitator. He has previously been a Leadership and Management Adviser at the University of Canterbury. Craig has...

Roger Lewis successfully operated his own private financial advisory service for 25 years, and was the inaugural chairman and a director of Rutherford Rede, a national...

Karin Lehmann started her career at Cisco Systems in the UK, moving to New Zealand in 2005. Over the past 20 years, Karin has worked as a...

Legacy Leadership is the culmination of more than three decades of extensive research, personal reflections and professional studies by Robin Rawson into the critical attributes of...

Denise Hartley-Wilkins is a people and organisation development consultant, executive coach and trainer with over 25 years’ experience gained in a diverse range of organisations in...

Gay Pavelka has mediated disputes in a wide range of fields since 1984 and facilitated or mediated public issues and environmental conflicts since 1990. Training people...

Leah believes that understanding or defining your Why, What, and How (ie Purpose and Strategy) is critical to building a values-based, customer-centric organisation, or when leading...

Rosita Guy, is a people and business management coaching and training specialist with an extensive background in human resource management, industrial relations and personal/professional development/training. She...

Jane Chart has had extensive experience both as a trainer and practitioner in the fields of negotiation, mediation and strategic thinking. She has been involved in...

Tamika's specialist area is culture and communication, or how people get work done. She is known for connecting different parties with the opportunities and issues around...

Errol Wood has approximately 45 years’ experience as a teacher at secondary and tertiary levels, research scientist, science leader, university professor, information services manager and manager...

Caroline Boot is the founder and manager of New Zealand's largest and longest established tender writing specialist company. She is an engaging and interactive presenter and coach,...

Dr Ian Brooks is an Adjunct Senior Fellow at the University of Canterbury where he teaches courses on leadership and interpersonal/group dynamics on the MBA Programme....

Ian 'Whit' Whitehouse has more than 30 years experience in scientific research, research management and in general management in the science sector. He has held roles...

Michael Hempseed is the author of Being A True Hero: Understanding and Preventing Suicide in Your Community. The book is being used by the New Zealand...

Dr Peter Cammock has taught leadership for a number of years at the University of Canterbury. His academic and consulting interests centre on the personal foundations...

Harry Fox is an expert in sales and sales leadership. He has more than twenty years’ experience in New Zealand and Australia in the application of...

Mike is one of a handful of Certified Master Trainers in Extended Disc (EDISC) and, as an expert, assists companies and HR Advisors on both sides...

Michael Darby is a doctoral student at the University of Canterbury, researching organisational creativity. He has previously undertaken research in creative problem solving, managerial creativity and...

With more than 22 years' experience in the learning and development space, Pamela is a widely experienced and innovative consultant, facilitator and coach. She specialises in...

Betsy is an organisational consultant and facilitator who specialises in mindfulness training and coaching for the general public and for organisations. Her emphasis is on sharing...

Manfred is known as a passionate advocate for Agile Methodologies and has worked on large scalable systems for nearly 20 years. As a specialist in real-time...

Kevin began his career in Health & Safety in 1995, after a full career in the British Armed Services. Whilst still serving, Kevin was responsible for...

Negotiation expert and technology and innovation veteran, Patrick Rottiers brings 35 years of international corporate know-how to executive development. His unrivaled multi-cultural, multi-lingual expertise on four...

Dr Denis Mowbray is a specialist working in the corporate and not for profit sectors. His areas of specialist expertise are governance and strategic development. Denis...

Samantha started her journey as a psychologist in 2002 after working in a commercial banking environment for a number of years. She became intrigued with the...

As a freelance Learning and Development Specialist, Carolyn is an expert in helping individuals, teams and organisations to identify and deliver bespoke, pragmatic learning and development...

Rebecca is an organisational development consultant, senior recruiter, trainer and executive and personal development coach. For the last 20 years she has worked as a Senior...

Summer Pringle is an employment and health and safety law specialist. Her past experience includes working as a senior solicitor for one of New Zealand’s top...

Owen is a friendly, thoughtful and experienced leadership coach with a strong IT background. True to his purpose – giving teams wings – he works with...

Kate is a successful senior HR professional with over 24 years’ experience in large national and global organisations, working across several sectors including manufacturing, engineering, professional...

Our approach is driven by the Kirkpatrick Four Levels methodology for design and development, delivery and evaluation. This approach, depicted below, enables us to work with you...

We change how people work - developing leaders and improving organisations. Leadership drives organisation performance and results. *Leadership development* builds leadership capability at all levels and *organisation...

The results are finally in, and, YES, leadership development programmes really do work… Not only that, but the drivers that make for successful leadership development programmes have...

“We have been very happy to have Kyran and his team in our organisation. Developing leaders and leadership competencies has been a priority for us for...

"The Four Quadrant Leadership course that Medifab Team Leaders and Supervisors recently participated in was first rate and I can recommend it without hesitation. I am...

I see many organisations that invest in leadership training for senior and middle roles, but not for managers and supervisers closer to the coal face –...

Our people truly are our greatest asset - bringing leadership development and organisation improvement to New Zealand since 2007. Kyran Newell and Nicky Trainor, ODI Directors, supported...

“We have been very happy to have Kyran and his team in our organisation. Developing leaders and leadership competencies has been a priority for us for...

Making sure that training and development deliver value is a real challenge for organisations. Connecting learning, application at work and improved organisation outcomes sounds a lot easier...

“We* were very happy to have Kyran and his team in our organisation. Developing leaders and leadership competencies is a priority for us. The workshops, the...

Kick-start your organisations' leadership development journey with a custom inhouse programme that builds a core of aligned leadership practice to expand from over time. Focus on the...

Manager Development Programme Background Timaru District Council (Tim DC) consists of 330 staff across four areas – Community Services, Infrastructure, Environmental Services and Corporate Services – and includes...

"Nicky and I met on several occasions before we committed to engaging with ODI to provide a leadership development intervention. She made a concerted effort over...

Our people truly are our greatest asset - bringing business training and business consultancy to New Zealand since 2007. Kyran Newell and Nicky Trainor are the Directors...

In terms of priorities, health often comes last for leaders. Time and time again, studies have found the top sources of stress for executives are excessive...

Ideas, tools and methods to inspire leadership development and organisation improvement; authored by ODI and its specialists.

“We’ve worked with ODI over the last few years to deliver a range of tailored in-house courses for our businesses, ranging from Effective Communication through to...

Tomorrow’s Leaders Programme Background As Brightwater Group emerged from the negative impacts of the global financial crisis on its Australasian energy and minerals sector clients in late 2013,...

Not just walk-in, walk-out workshops, but just-in-time custom in-house learning with workplace support to cement new leadership practices at work. Leadership workshops deliver a targeted punch to...

Here are download links to our resources.... Leadership Competencies Framework Workplace Application Tool (WAT) Action Learning Tool (ALT) Leadership Model etc.

"A key part of the relationship with ODI is the willingness to continually improve the content, delivery and outcomes of the programme." (Jeremy Blandford General Manager...

Here's a taste of some of our work with organisations around New Zealand, and their feedback.

"Thank you for this [evaluation] service – it has been very valuable to have an easy but comprehensive method for assessing this programme. I will recommend...

Call us on 0508 ODI ODI (0508 634 634)[tel:+64508634634] or fill out and submit the form below.

Stage 1 Leadership Programme Background Ballance Agri-Nutrients is a New Zealand farmer-owned co-operative that helps its customers to farm more productively, profitably and sustainably. Approximately 700 staff are...

Leaders at all levels sometimes need external help to make changes to their leadership practice - our leadership coaching does just that. Not just 'how's it going'...

We are an appointed provider to the All-of-Government Consultancy Services Panel to provide Human Resources Consultancy. Currently (January 2018) there are 113 government agencies who use...

Sorry, it seems you were trying to access a page that doesn't exist. Please check the spelling of the URL you were trying to access and try...

"We have worked with Kyran and Teresa on two occasions to help us to design and administer survey and interview tools for our culture programme. We...

"For me, one of the best things about the ODI’s Advanced Leaders Programme was its consistent focus on the application of learning to practice. This was...

Sorry, there was a problem with handling your request.

Our leadership coaches are available for face-to-face and remote coaching at any New Zealand location. Each has specialist leadership knowledge as well as coaching experience and credentials. *Talk...

"4 Quadrant with ODI is fast becoming one of our most popular courses and I get very positive feedback about both the content and facilitator. We...

Training is big business. It costs money and time, both of which are covered mostly by the employer, and only sometimes by the employee. Some organisations...

The Lawyer as Negotiator This 1.5-day workshop for junior lawyers develops their skill and confidence as effective negotiators. It is delivered annually for Chapman Tripp, and is...

Thank you for taking the time to complete this survey. Kind regards Nicky and Kyran Directors, ODI

"ODI exhibits the highest levels of professionalism in delivering bespoke, very cost competitive learning solutions. The training is delivered by expert practitioners who operate within a...

Our Kirkpatrick tools and methods, and I think common sense also, tell us that if organisational training and development do not result in new skills or...

This web site is owned and operated by Organisation Development Institute Limited and will be referred to as "we", "our" and "us" in this Internet Privacy...

At ODI we truly believe that we are different than many other training providers. And here’s why: All of our learning solutions aim to change how people...

These Terms and Conditions apply to the purchase of services through this website, including online registration for courses: If payment is not received by the date indicated...

Manager Development Programme Timaru District Council engaged us to design, develop and deliver its Manager Development Programme for Tier 3s and Team Leaders. From the programme, it...

“ODI took our competency framework and developed a 360 feedback questionnaire which we rolled out to our 'high flyers' group. They universally agreed that, although they...

Start improving the performance of your workplace today. We've worked with many clients who have experienced poor performance in their organisation. In our guide, we've compiled a...

"A key part of the relationship with ODI is the willingness to continually improve the content, delivery and outcomes of the programme." (Jeremy Blandford General Manager...

The holiday period has given me the chance to review all of our ODI training deliveries over 2013, and it has been quite a ‘special’ review...

Gay Pavelka new1 Gay Pavelka is one of the very special presenters we've worked closely with over the last four years. Gay’s specialist background in mediation...

If poor behaviour or poor performance aren't addressed in your workplace, you could be experiencing negative impacts such as:low engagement, trust and respect poor teamwork, productivity...

Principles of Personal Productivity Roger Lewis has delivered this workshop several times now for Westland Milk. The workshop introduces participants to current world-class personal productivity material and...

Andrew Brickell We're very fortunate to have Andrew Brickell amongst our pool of specialist presenters. He is highly respected both nationally and internationally in his field...

If your organisation is investing in leadership development, you'll want to know that you're going to see some real benefits back at work. Our eight tips will...

Project Leadership The purpose of this workshop, facilitated by Piet Beukman, was to provide some in-depth project management skills, particularly around people issues and the management of...

How do you achieve desired business outcomes from training? This is a central question for any organisation and the answer lies in analysis, planning and design...

Are you looking to improve your leadership practices in order to improve results? Our five good practices to become a better a leader will help.

We believe there is a short list of five priority tasks that leaders need to know about and execute well to be effective.

"Risk management as a subject can be quite daunting. Piet's presentation provided a good understanding of the subject and will allow us as individuals to initiate...

Personal Resilience Alison Ogier-Price delivered two half-day workshops to provide Canterbury staff with post-earthquake support. "Excellent presentation to help people understand the nature of resilience and providing strategies...

As many of you will know, we've made a number of changes to our Short Courses over the last year or two. We've been responding to...

New research proves that leadership development programmes really do work and identifies the drivers that enable programme success. This ODI download shares the research findings with you...

"The [Negotiation] workshop was very practical, outlining a clear negotiation process and effective techniques, and allowing the sales team to identify critical elements of value within...

We believe there is a short list of five priority tasks that leaders need to know about and execute well to be effective.

As we work more closely with our clients we are learning just how fragile many workplace climates are when it comes to the application of new...

*We’ve put together five practical tips to help you formulate and deliver a strategy that actually provides you with an edge:* *Strategy:* *is not an annual event, but...

Yesterday, a group of Canterbury business and organisation leaders spent a little time with four outstanding collaboration practitioners and a subject-matter expert in that space. It...

*Coaching to GROW Your Team* "Fantastic workshop. Superbly run. Kathryn is very knowledgeable and easily comprehensible about this subject. Well done." "This was an interesting and...

"We had been considering in-house project management training options for some time before we selected ODI to deliver a two day course. They were very professional...

*We’ve put together five practical tips to help you formulate and deliver a strategy that actually provides you with an edge.:* *Strategy:* *is not an annual event, but...

FIDIC Contracts Andrew Brickell delivered two-day FIDIC Contracts workshops for Mighty River Power. The workshop was designed around two one-day sessions that were held approximately one month...

*We’ve put together seven leadership practices to help you boost employee engagement in your organisation:* Treat people with compassion, mutual respect and kindness Bring engagement to life...

We've known for a long time that simply attending a training course is not enough to make a difference at work. Participants need to start the...

Project Management Piet Beukman presented this two-day workshop for all the staff at RDCL in Havelock North. They wanted all of their staff to be introduced to...

*We’ve put together seven leadership practices to help you boost employee engagement in your organisation:* Treat people with compassion, mutual respect and kindness Bring engagement to life...

All organisations have a reason for being. Smart organisations are clear about what that purpose is and have strategies in place to achieve it, and measures...

"ODI appealed to me as a training provider because of the breadth of experience, qualifications and knowledge of their presenters. Their management team ensured that they...

Many see Competencies (or Capabilities) Frameworks as something HR does that adds complexity but no value to the organisation – they see a sideshow that is...

*We've put together five tips to help you get the best from your teams:* Know the individual team roles of your team members and create balanced teams...

Scientific and Technical Writing Errol Wood has presented two Scientific and Technical Writing workshops for Hill Laboratories' technical staff in order to improve the presentation of a...

*We've put together five tips to help you get the best from your teams:* Know the individual team roles of your team members and create balanced teams...

In our business training and business consultancy practice we regularly advise clients on the best ways to develop the competency of their organisation. We’d like to...

Purpose, Vision, Strategy Having a clear and well-communicated: *Purpose *statement, which articulates the critical reason for an organisation's being, gives its people a shared sense of why. *Vision*...

Project Management and Leadership Piet Beukman presented a two-day Project Management and Leadership workshop for Davis Ogilvie senior staff which incorporated a half-day facilitated discussion. The aim...

We've put together five key questions to help reveal organisational purpose: What are you seeking to change in the world? When did you make a real difference...

"While communication skills are something that one develops over longer periods of time than just a single day course, Rosita's tools and teachings have nonetheless made...

At ODI we’ve been concerned for some time about the effectiveness of New Zealand organisational leadership and we are not alone in that thought. We are...

Leaders achieve Alignment through Capability Frameworks, Culture and Performance ManagementA *Capability (or Competency) Framework* lays out the behaviours and skills needed in each role to achieve...

We've put together five key questions to help reveal organisational purpose: What are you seeking to change in the world? When did you make a real difference...

Over the last year or so we have completed quite a number of 360-degree review assignments for our clients - and we'd like to share some...

"Prior to the Project Management training, Piet ensured that he understood our organisation's needs and situation (embarking on a new initiative - Programme Management). After the...

Engagement Surveys *Engagement* *surveys* provide leaders with insights into how well connected their people are to the organisation - both emotionally and intellectually. Typically, following an engagement...

We've put together six tips on how to grow your emotional intelligence: Be Self-aware Be Authentic Be Vulnerable Be Compassionate Have Grit Smile More Want to know...

We have delivered many in-house custom programmes for councils throughout New Zealand, using a number of our specialist facilitators. The links provided below are to the...

A large part of being an effective leader at work is the ability to coach the people in your team. Most people, when asked, would say...

Diagnostics, Performance Management, Learning and Development*Diagnostics* such as 360° or self reviews, including MBTI, Belbin and Extended DISC, identify individual and aggregate opportunities to improve relationship...

As a leader, you are out of a job if there are no followers prepared and willing to follow you. That is self-evident at the extreme...

*High Performance Work* results from a systems review of your organisation and implementing initiatives that assure an engaged workforce and improved workplace practices; yielding improved competitiveness,...

We've put together six tips on how to grow your emotional intelligence: Be Self-aware Be Authentic Be Vulnerable Be Compassionate Have Grit Smile More Want to know...

ODI has worked with the Burke-Litwin Model of Organisational Change and Performance to create a set of diagnostics to help identify organisational strengths and development opportunities...

*We've put together five tips to help you recruit for behaviours and fit:* Start with a clear understanding of your organisation's culture Communicate your culture Ensure your...

Callaghan Innovation is implementing a nationwide initiative aimed at helping small-medium sized organisations to be higher performers - to assist them to grow their productivity, profitability...

*We've put together five tips to help you recruit for behaviours and fit:* Start with a clear understanding of your organisation's culture Communicate your culture Ensure your...

Over the last couple of months, while anticipating, undergoing and recovering from major surgery, I've had pause to think a bit about the future. Not so...

We’ve put together five tips to help you to engage a Great Leadership Coach: Understand the process and cost Check coaching credentials Check the prior performance evidence...

Having recently explored the concepts around mindset, I've become a little fascinated and have taken the time to dig much deeper. I've realised that mindset isn't...

Sticky learning is a new buzzword in the training lexicon. It is turning up quite a bit in tender documents and elsewhere. Google searches pull up...

We’ve put together 7 tips to help you to support your leadership programme participants: Know the programme Be visible Provide rich and considered diagnostic feedback Coach, coach,...

In our leadership training practice we are often confronted by programme results that are less than we would like to see. I say ‘confronted’, not because...

We've put together five ways that mindfulness practice can benefit leaders: Enhanced emotional intelligence Better focus Improved decision-making Reduced stress Alignment with values and purpose Want to...

The art and science of leadership has been on the organisational agenda for almost 40 years now. Back then leadership started to reveal itself as something...

Leadership is present in your organisation through the practices of your leaders and the infrastructure they put in place to support that practice. Find out WHY...

It’s time to go beyond ‘win-win’ and ‘make the pie larger’! There is always a risk that widely-used terminology dangerously hollows out over time to the...

Tough conversations can be one of the hardest yet inevitable parts of a leader’s job. Impactful crucial conversations can resolve conflict, deepen relationships, build strong and...

We've put together four tips to help you improve individual and team interactions using a strengths-based approach: Understand that our natural talents are a filter Know that...

ODI has been rolling out its Callaghan Innovation-supported High Performance Work Initiative (HPWI) programme since October 2015 for the four organisations that have joined this inaugural...

We've put together some tips to help you to navigate the 360 degree review process. Is your team about to complete a 360⁰ review of you? Are...

As we all appreciate, organisations are systems of integrated parts, with leadership holding the tiller to guide the organisation’s journey. The organisation exists to achieve pre-determined...

We've put together 5 tips to help you get the best from your L&D or OD provider: Engage for the long haul Invest in the relationship Be...

In my experience most people say they can sum up a person pretty quickly, and for first impressions, most probably can. So why do I have...

We have some ideas to take you through a 4 stage approach to designing and embedding Wellbeing and Resilience programmes at work. Understanding Exploration Delivery Measurement Want...

Winnie the Pooh “Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head, behind Christopher Robin. It is, as far...

We’ve put together six tips to help you to realise the potential of Agile: Understand what Agile is and isn’t Evaluate your environment Start with a pilot...

Only when purpose is really clarified, can attention can be truly focused. Take Southwest Airlines as an illustration. For an airline that began with only three destinations...

We've put together 7 tips to help you improve your self-management as a leader: Carefully manage where you give your attention Preach what you practise Make your...

Wiser folk than me make a clear distinction between management work and leadership work. Some define management work as about accomplishing tasks and leadership work about...

ODI's High Performance Work Initiative (HPWI) programme was Callaghan Innovation co-funded and worked with four client organisations over the 15-month period to December 2016. The programme...

Since 2012 ODI has deployed Kirkpatrick Four Levels (R) in the design and evaluation of each programme it has delivered. Information about each of the four...

One of the bigger 21st Century trends in learning and development is the increased use of coaching as a core component of development programmes. There are...

Sooner or later just about every business will face a challenging staff member. Staffing problems can be extraordinarily costly; they can cause high staff turnover, lost...

John Lees explains how quieter people can make a bigger impact. Why are so many career changers told to “get out there and sell yourself”? In some labour...

"We know that improving our leadership will help our business, so we’ve decided to run a leadership development programme, but we want to make sure that...

In th P28302 Leadership model globe FA V5 e ODI worldview, organisations are systems that operate within a wider system of suppliers, competitors, customers and other...

“We spent our annual two-day strategy planning session at a retreat. As in the past, we’ve come up with the same vision, mission, values and vague...

Last month one of the world’s leading employee engagement survey companies, IBM Kenexa, announced they would exit New Zealand in June. It must have been a...

“Treat employees like they make a difference and they will.” Jim Goodnight The success of an organisation depends on the people who work for it. Motivated, engaged...

Nearly two and a half years ago, I wrote a blog[news-and-views/where-is-leadership-going/] about the transition in leadership style from traditional models towards Leaderful Practice; being a model...

Our teams just don’t work; lots of talk about each other, plenty of friction but very little traction. Some people simply avoid their team and go...

“Purpose is the underpinning and overriding reason an enterprise exists. As such it unifies its people and guides all its actions.” (Nikos Mourkogiannis, Author of Purpose:...

“If we liken the mind to a high performance engine, then Emotional Intelligence would be the oil that enables us to manage ourselves to our full...

For more than 12 years I have been helping leaders to develop the quality and quantity of leadership within their businesses and organisations. And for more than...

Keen to make sure your new recruit fits into the team and organisation? Burned in the past by making the wrong selection? Read on for some hints...

“You get the best effort from others not by lighting a fire underneath them, but by building a fire within”, Bob Nelson. Coaching in work and leadership...

“Our manager flits in and out, never staying around long enough to listen or help.” If your people can say this about you, you need to change...

Leadership has been in the news a bit lately, for both good and not-so-good reasons. We have seen Jacinda Ardern ascend the heights of global leadership...

Culture in an organisation is the sum of the behaviours enacted by its people; that is to say, culture is the outcome of the aggregated beliefs,...

"There is no more effective way to empower people than to see each person in terms of his or her strengths." Don Clifton Decades of research have...

“Agility is a pre-requisite to stay competitive in the long run, it is not optional.” Joerg Erlemeier, COO, Nokia Since the 1990s, Agile methods have turned the...

What if it was possible for your workforce to be stronger and more confident about handling change and uncertainty every day at work? Are you responsible for...