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Many people are put off having difficult conversations and often avoid them, but people leaders today more than ever must be skilled at courageous conversations and face the added complication of having to often have the conversations online.
The masterclass will outline a 13 step-by-step approach to thoroughly preparing for any courageous conversation. Using a Discussion Handrail Tool, you will develop the confidence to know what to say during the actual conversation, whether it is in person or online.
We will also look at the skills required to be effective and discuss some of the common mistakes, all of which will help you to identify your development areas.
This interactive masterclass will help you to face issues such as poor performance, challenging behaviours, wellbeing concerns with team members, and those tough employment decisions.
Participation in this masterclass will help you to:
Business owners and people leaders