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Key Performance Indicators (KPIs) are often misaligned or non-existent when executing an organisation’s strategy. KPI development should be completed in conjunction with other leadership and management disciplines to assist you in the delivery of your part of the organisation’s KPIs and strategy. It is an iterative process of implementing KPIs at a board level and leading this through to the lowest appropriate level in an organisation and then providing upward feedback as to linkage with strategy.
This workshop works through the importance of having KPIs and aligning them with the organisation’s strategy and business plans, and how to implement these within your organisation.
A pre-requisite for this workshop is the existence of an organisational strategic plan and various operational business plans linked to that strategy. The workshop will work through the strategic plan of the organisation, developing KPIs for the governance team, your leadership and management team, and cascading this down to the base operating level as required. These KPIs will assess the organisation’s financial and non-financial performance measures, including statutory and stakeholder metrics. You will then establish information requirements to report against these KPIs and the reporting framework that flows up the organisation.
A final assessment step will be to compare the information that exists currently with what is required to measure against KPIs, and complete a gap analysis and next steps for implementing KPI reporting. This will include training on the automation of reporting on certain KPIs through use of Business Intelligence tools so that the organisation is not spending all of its time gathering data, but instead interpreting information monthly, weekly or daily, depending on what is important for your organisation.
By the end of this workshop, you will be able to: