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The programme reviews the MBTI framework and individual types with a focus on self-awareness and within-team communication. You will work on MBTI typing of others as a workplace assignment. This will leverage into communication strategies with internal customers, including development of a Communication Charter to support client engagements.
The programme will provide information, tools and practice of new communications behaviours. It will support adoption of these behaviours in the workplace setting.
By the end of this workshop you will be able to:
Day 1: Effective Communications within the Team and Developing Self-Awareness in Communication Preferences
Between Sessions: Identifying MBTI Types in Others
Workplace Exercise: Participants will be asked to identify people in their work-lives whose MBTI is very similar/different than their own and to describe the behaviours that led them to believe that. They will then be asked to practise working in a way that would accommodate another style that is different than their own and describe what that is like for them.
Day 2: Building Strong Internal Customer Relationships through Effective Communications: Building a Client Engagement Charter