Denise Hartley-Wilkins


This workshop will provide you with the knowledge, understanding and cross-cultural communication skills that will enhance relationships with people from different cultural backgrounds. 

Cross-cultural competency is no longer a ‘nice to have’ but a ‘must have’ in an increasingly diverse society. We are dependent on a global workforce, a global customer base and the ability to navigate a complex maze of multicultural situations. Situations that if not handled well can lead to workforce turnover, lost customers, bad publicity and more. 

Starting with covering the range of multicultural issues we encounter in our daily lives, we’ll take a tour through common cultural communication issues we encounter. We will cross compare Kiwi cultural dimensions to other cultures. You will take away learnings, skills and tips to more effectively engage with someone from a different cultural background. 

Learning Outcomes

Participation in this workshop will enable you to:

  • recognise the multicultural issues that we experience in work and personal life
  • identify ways you can bridge cultural differences, recognising differences as assets rather than obstacles to navigate
  • identify resources you can tap into when you are engaging with someone from a different culture – that cultural etiquette stuff!


  • Multicultural issues in the workplace
  • Verbal and non-verbal dimensions of communication
  • What is High vs Low Context communication?
  • Hofstede’s 6 Dimensions of cross-cultural communication
  • Do’s and don’ts when engaging with someone from a different culture

We’ve worked with ODI over the last few years to deliver a range of tailored in-house courses for our businesses, ranging from Effective Communication through to Technical Report Writing. The quality and professionalism of the facilitators as well as their responsiveness to queries makes them a perfect development partner for our consulting businesses.

Kate Singleton, Manager People and Culture, Net Ltd

Want to know more about this workshop? Let's chat.

  • You'll tell us about your business, your specific needs and the business results you hope to achieve.
  • We'll talk about how we can tailor this workshop content to meet your needs.
  • You can tell us about the delivery mode that will best suit your people.
  • We'll explain how we'll support your people to turn their learning into action.

So let's organise a chat. We just need a few details and we'll be in touch.