Trish Hazlett


Like it or not, all teams are potentially dysfunctional. This is inevitable because they are made up of fallible, imperfect human beings. In most teams, politics and confusion are more the rule than the exception. 

Striving to create a functional, cohesive team is one of the few remaining competitive advantages available to any organisation looking for a powerful point of differentiation. 

For any team to consistently accomplish the results that it sets out to achieve, it must overcome these dysfunctions. 

This workshop, based on the work of Patrick Lencioni’s Five Dysfunctions of a Team, outlines the concepts of each of the dysfunctions and gives examples of the types of behaviours that are seen in organisations that limit teams from reaching their full potential, and outlines some tips or strategies that can be used to overcome the five dysfunctions. 

This workshop is designed for leaders of teams wanting to develop their leadership skills and members of executive teams who want to role model functional team behaviour and create a productive and cohesive leadership team. 

Learning Outcomes

Participation in this workshop will enable you to:

  • recognise the key components of the Five Dysfunctions model
  • recognise the expectations for a cohesive team based on the Five Dysfunction of a Team model
  • identify potential behaviours in your team that prevent cohesiveness
  • use some tips or strategies that can be used to overcome the five dysfunctions.


  • Overview of the Five Dysfunctions and how they link together
    • Dysfunction 1: Absence of Trust
    • Dysfunction 2: Fear of Conflict
    • Dysfunction 3: Lack of Commitment
    • Dysfunction 4: Avoidance of Accountability
    • Dysfunction 5: Inattention to Results
  • Behaviours that contribute to the Five dysfunctions
  • Overcoming the Five dysfunctions

We’ve worked with ODI over the last few years to deliver a range of tailored in-house courses for our businesses, ranging from Effective Communication through to Technical Report Writing. The quality and professionalism of the facilitators as well as their responsiveness to queries makes them a perfect development partner for our consulting businesses.

Kate Singleton, Manager People and Culture, Net Ltd