Linzi Ebbage-Thomas


Real leadership takes a great deal of thought, commitment and insight as well as energy to bring out the very best in our people. It doesn't just happen. Many people are put off having difficult conversations and often avoid them.

Leaders today must be skilled at courageous conversations that:

The real work is in the conversation - an honest dialogue. Great feedback needs to be given frequently and consistently, not just at the annual appraisal.

Courageous conversations tackle the real issues - a difference of opinions, a challenge to the status quo, provision of honest performance feedback, a controversial message.

This interactive workshop focuses on building the skills to deliver honest performance feedback, each and every day as well as at the formal appraisals. It will also benefit other opportunities for courageous conversations. During the workshop you will practise delivering positive feedback and tough feedback, as well as building rapport using the skills of listening, non-verbal communication and questioning.

Learning Outcomes

By the end of this workshop, you will be able to:

  • build effective rapport and sincere relationships with others, knowing that trust and respect are being developed
  • confidently articulate positive and developmental feedback in the spirit of genuinely helping
  • courageously offer frank feedback, skillfully delivered with clarity, conviction and compassion
  • feel confident that your team members know what progress they are making towards their goals throughout the year
  • confidently make a positive difference to your team members' levels of motivation and engagement.


  • When to have courageous conversations
  • Benefits of having courageous conversations
  • Skills for delivering effective feedback
  • Building strong rapport with another person in a genuine way
  • Planning for and structuring positive feedback conversations to encourage the desired behaviour incorporating the skills of building and maintaining self-esteem
  • Plan for delivering tough feedback in a developmental manner using the DESC model, incorporating the skill of empathy
  • Seeking suggestions for change rather than telling


  • "The learnings gave me a massive amount of confidence to hold 'Courageous Conversations'. Also the discussions throughout the day regarding competency matrix and the importance of getting this right was extremely beneficial. Linzi is an excellent facilitator."
  • "It gave me confidence to challenge myself in how I seek information from people I deal with in business and specifically the use of body language and how it influences the words spoken. Also created a plan of how to have that courageous conversation and get the desired outcome."
  • "Very good content and presentation and relevant to our industry."


Contact Us

0508 ODI ODI  (0508 634 634)
03 943 2373


Stay Informed

Receive our monthly email newsletter.

© ODI   |  Terms and Conditions   |  Site Map

Follow us:
Join our Group: