The Co-operative Bank

"We have worked with Kyran and Teresa on two occasions to help us to design and administer survey and interview tools for our culture programme.  We have enjoyed our experiences with ODI.  They know their stuff when it comes to Organisational Development and are not afraid to challenge our thinking and bring new ideas to the table.  They are true professionals who communicate well, deliver on time and to a very high quality." (Sarah Able, Organisational Development Manager)

Culture Survey

In 2016 we developed, administered and reported an online culture survey across 90% of the bank’s workforce. We supported the development of an interview process that was administered across the selected 10% of the workforce. The online survey achieved a creditable 70% response rate, supported by email invitations to participate, reminders for non-respondents and a Helpdesk service.

Pulse Survey

In 2017 we developed, administered, analysed and reported an online pulse survey across the bank’s workforce to supplement the bank’s annual engagement survey. The survey achieved a very high 84% response rate, supported by email invitations to participate, reminders for non-respondents and a Helpdesk service. Survey analysis and reporting included demographic splits, multiple regression analysis to identify they key factors influencing the engagement scores, and comparisons to two prior engagement surveys.