During a courageous conversation with a colleague I worked at remaining focused on the problem at hand, resisting the pull of her emotions and preventing the situation from becoming personal. I had to work hard at remaining quiet and listening carefully to what she had to say. I was aware of my body language and tried to mirror her in a positive way.
It gave me confidence to challenge myself in how I seek information from people I deal with in business and specifically the use of body language and how it influences the words spoken. I've also created a plan for how to have that courageous conversation and get the desired outcome.