Another participant and I are working on a script that can be used to start uncomfortable conversations informally (outside of the formal complaints process, but still a complaint, making room for a continuing conversation).

Rather than letting micro-aggressions slide, I have so far had two challenging conversations that allowed people to see that the way they said/did something was inappropriate and how that has an effect on others.

I have self-reflected on my opinions and assessed whether they are prejudice or not and changed my stance on a couple of opinions that I had before the course.

Some of our clients