I am far more self aware. I will not ignore or downgrade important issues due to time constraints. I am managing my staff in the Q1 to Q4 categories far more. I am acting more a as a mentor than in the past. The art of delegation is more important than ever.

I am more confident in my decision making and no longer feel I have to involve my colleagues and please them or their wishes if they do not suit the plan. I am more confident in confronting staff who are out of line and I show more recognition of staff who are performing to a high standard. I use more delegation to elevate my workload and allow time to lead my team - this is still on going.