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Negotiation and Client Relationships Online
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Masterclasses
- Adaptive Leadership: Thriving through Challenge
- An Agile Approach to Leading through Uncertainty
- Aspiring to Inspiring: Building on Core Strengths
- Board and Executive Relationship in a Time of Crisis
- Coaching for Wellbeing
- Communication Style for Online Engagement
- Courageous Conversations: In Person or Online
- Cut-through Emails that get Results
- Disrupting the Wellbeing Wave: Building Strength
- Emotional Self-control Skills in Challenging Times
- Employee Engagement
- Facilitation Skills for Leading Remote Teams
- Governance in a Time of Crisis
- Harnessing the Skill of Attention Management
- How To Make Your Virtual Team Hum
- Identifying the Power of Authentic Purpose
- Innovation - Not an Abstract Goal
- Leadership and Managing Conflict
- Leadership Techniques for Navigating Complexity
- Leading Emotionally Intelligent Teams
- Leading Projects
- Maintaining Optimism in the Face of Challenges
- Managing Change with a Growth Mindset
- Managing the Rhythm of Memorable Meetings
- Managing Workplace Bullying and Harassment
- Mind the Gap: Cross-Cultural Communication
- Negotiation and Client Relationships Online
- Organisational Culture Matters
- Risk Management: The Healthy Side of Paranoia
- Situational Leadership for Team Performance
- Strategy Without Hype, Fluff and Jargon
- Strengths-Based Leadership for Disrupted Teams
- Supporting Wellbeing for you and your Organisation
- The Art, Heart and Science of the Leader as Coach
- The Five Dysfunctions of a Team
- The Science of Stress and How to Manage It
- Tips for Leading a High Performing Team
- Understanding Human Psychology for Business
- Understanding Mental Illness for Senior Leaders
- Workshops
- Leadership Programmes
- Leadership Coaching
Facilitator
Description
Customer-driven organisations recognise the imperative of being responsive to client needs and expectations. However, how do you deal with clients who are demanding or have unrealistic expectations? How do you say ‘no’ to a client, but maintain a positive relationship? How do you persuade your client to trust your professional judgment? And how do you do all that remotely?
In this masterclass, you will learn how to use sound communication skills, with a particular focus on dealing with clients remotely. You will learn some key principles for ensuring a confident and assertive communication style online, while still maintaining a positive client relationship.
Learning Outcomes
Participation in this masterclass will help you to:
- plan for the client conversation so that you have a clear strategy
- use interpersonal and questioning skills so you understand the interests behind your client’s position and can achieve a win-win
- employ the appropriate strategy to resolve client issues.
Content
- Current communication theory
- Assertiveness and the alternatives
- Negotiation strategies and tactics
- Generating options for a win-win
- Persuasion
Target Audience
Business owners, people leaders and employees