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Customer-driven organisations recognise the imperative of being responsive to client needs and expectations. However, how do you deal with clients who are demanding or have unrealistic expectations? How do you say ‘no’ to a client, but maintain a positive relationship? How do you persuade your client to trust your professional judgment? And how do you do all that remotely?
In this masterclass, you will learn how to use sound communication skills, with a particular focus on dealing with clients remotely. You will learn some key principles for ensuring a confident and assertive communication style online, while still maintaining a positive client relationship.
Participation in this masterclass will help you to:
Business owners, people leaders and employees