How often do you come out of a work meeting wishing you’d said how you feel? Do you find it tough to work with people who get easily upset or angry? What about keeping yourself mentally strong during constant business changes, or helping others to feel motivated and engaged? This workshop aims to develop awareness and skills in emotionally intelligent behaviours in order to be personally and interpersonally effective. This enables you to manage your mood, engagement and stress levels in the workplace, as well as manage productive and effective relationships with others to optimise performance and productivity.
We could go about our working lives ignoring our emotions, unaware of how we really are or what is driving our and others' behaviour. However, by choosing to develop our Emotional Intelligence (EI), we can be much more effective for ourselves, our teams and our organisation.
Research shows that EI directly relates to an individual’s effectiveness and performance at work. EI has been found to be a critical factor in distinguishing high performers as well as an important ingredient for effective leadership and life success.
EI is a combination of attitudes, habits and skills which can be acquired, developed and enhanced, at any stage of life.
People with high EI typically:
- are high performers
- have strong personal resilience
- can cope with and adapt to change
- create open, collaborative and trust-based relationships
- are engaged and engage others to perform
- develop a sustainable high-performance team climate
This workshop focuses on the importance of EI and helps individuals to reflect on their own EI through a series of exercises, activities and discussions.
By the end of this workshop, you will be better equipped to:
- understand and apply the four skills of EI
- notice, label and interpret your own emotions
- manage behaviour and personal resilience effectively
- notice, label and interpret others' emotions
- manage effective and collaborative relationships
- deal with high emotion/conflict situations that involve self and/or others so outcomes are productive and sustainable
- commit to a personal action plan.
- What is EI?
- The four skills of an emotionally intelligent leader
- Awareness of own emotions and how they drive decisions, behaviour and performance
- Awareness of own strong emotions and how they manifest ‘in the heat of the moment’
- Skills to choose alternative and more productive behaviours when under stress
- Awareness of other people’s emotions through observation of words, tone and body language
- Skills in working with others' emotions to build empathy and build ongoing authentic relationships to enhance productivity