Carolyn Bates


Emotional Intelligence is a set of emotional and social skills which include the ability to recognise and manage your own emotions, and recognise and influence the emotions of others. Part of Emotional Intelligence is to use that emotional information to more effectively guide your thinking and behaviour, to better cope with challenge, and to express emotions in a way that builds and maintains healthy relationships.

Having high Emotional Intelligence includes utilising techniques to identify and safely manage a range of emotions and strategies to more optimistically approach change, set-backs and adversity.

This workshop focuses on some skills you can employ to reframe your own thinking (and encourage others to reframe their thinking) in a more optimistic light.

Learning Outcomes

Participation in this workshop will enable you to:


We’ve worked with ODI over the last few years to deliver a range of tailored in-house courses for our businesses, ranging from Effective Communication through to Technical Report Writing. The quality and professionalism of the facilitators as well as their responsiveness to queries makes them a perfect development partner for our consulting businesses.

Kate Singleton, Manager People and Culture, Net Ltd

Want to know more about this workshop? Let's chat

  • You'll tell us about your business, your specific needs and the business results you hope to achieve.
  • We'll talk about how we can tailor this workshop content to meet your needs.
  • You can tell us about the delivery mode that will best suit your people.
  • We'll explain how we'll support your people to turn their learning into action.

So let's organise a chat. We just need a few details and we'll be in touch.