Facilitator

Rae MacDonald

Description

This is your opportunity to take time to discover the micro-moments that make up the full journey for your customer.

Moments that mean the difference between a good experience and impressive service; between great products and unforgettable ones; between happy customers and ecstatic, review-writing, referring, loyal customers. 

Using our unique T.R.A.V.E.L. Guide to Understanding your Customer, we’ll show you how to design the whole journey, so that your customer becomes the hero of their story.

This interactive workshop provides you with a blueprint of your customer’s journey that you will be able to use immediately, to enhance your business.

Learning Outcomes

Participation in this workshop will enable you to:

Content