Facilitator
Description
Today's organisations recognise the imperative for people leaders to be responsive to staff (and client) needs and expectations. However, how do you deal with people who are demanding or have unrealistic expectations? How do you say ‘no’ to a person, whilst maintaining a positive relationship?
This practical workshop provides practical tools and tips you can implement in everyday negotiations so you achieve more creative solutions and successful outcomes. You will learn key strategies to negotiate confidently in person and online, while maintaining a positive client relationship and achieving a win-win.
The interactive activities involve face-to-face and online negotiations.
Learning Outcomes
Participation in this workshop will enable you to:
- recognise the difference between positional and principled negotiation
- use interpersonal and questioning skills so you understand the interests behind your client’ or staff member's position and can achieve a win-win
- plan your negotiation, and understand the phases involved and what information to share with whom and when
- employ the appropriate strategy to manage expectations and resolve issues.
Content
- Current communication theory
- Listening, questioning and feedback skills
- Assertiveness and the alternatives
- Negotiation strategies and tactics
- Generating options for a win-win
- Persuasion