Facilitator
Description
The aim of this workshop is to develop and refine the skills of on-the-job trainers to ensure a more effective learning experience for your people.
Ensuring all team members have the skills and knowledge to do their jobs effectively is a critical organisational requirement. However, frequently the job of training others is put into unskilled hands – resulting in poor outcomes in terms of service, productivity, compliance and quality.
Ensuring that you have the key training skills will support effective learning and its application, better retention and improved job results.
Learning outcomes
Participation in this workshop will enable you to:
- use adult learning principles in a practical way
- create a learning environment that supports effective learning
- tailor communication for different needs of trainees
- use tools and steps to support good training practices
- use tools and techniques to check that learning has occurred.
Content
Supporting learners:
- Treating trainees as adults
- Ensuring appropriate trainer communication and behaviour, including utilising positive language
Understanding adult learning needs:
- Ensuring trainees are ready for training
- Connecting to trainees’ previous experiences
- Tailoring for the trainee
Tailoring for others:
- Tailoring the approach for different personalities, and for a diverse workforce
Learning styles:
- Understanding the concept of ‘VARK’
- Utilising ‘EAST’ steps to ensure effective on-the-job training practices
- Practical applications
Learning from mistakes:
- Using mistakes as a step in the learning process
- Developing and maintaining confidence
Ensuring retention:
- Utilising chunking, repetition and other tools
- Using memory aids
Checking the learning:
- Checking that trainees understand the task/process and can complete the task/process to the standards expected