Carolyn Bates


The aim of this workshop is to develop and refine the skills of on-the-job trainers to ensure a more effective learning experience for your people.

Ensuring all team members have the skills and knowledge to do their jobs effectively is a critical organisational requirement. However, frequently the job of training others is put into unskilled hands – resulting in poor outcomes in terms of service, productivity, compliance and quality.

Ensuring that you have the key training skills will support effective learning and its application, better retention and improved job results.

Learning outcomes

Participation in this workshop will enable you to:


Supporting learners:

Understanding adult learning needs:

Tailoring for others:

Learning styles:

Learning from mistakes:

Ensuring retention:

Checking the learning:

I'm taking more time with my team members to explain the task from start to finish and encouraging them to do it themselves while supporting them throughout, making an effort to stay with them for as much time as possible until they are confident to do the task on their own.

Want to know more about this workshop? Let's chat.

  • You'll tell us about your business, your specific needs and the business results you hope to achieve.
  • We'll talk about how we can tailor this workshop content to meet your needs.
  • You can tell us about the delivery mode that will best suit your people.
  • We'll explain how we'll support your people to turn their learning into action.

So let's organise a chat. We just need a few details and we'll be in touch.