Carolyn Bates


The aim of this workshop is to develop and refine the skills of on-the-job trainers to ensure a more effective learning experience for your people.

Ensuring all team members have the skills and knowledge to do their jobs effectively is a critical organisational requirement. However, frequently the job of training others is put into unskilled hands – resulting in poor outcomes in terms of service, productivity, compliance and quality.

Ensuring that you have the key training skills will support effective learning and its application, better retention and improved job results.

Learning outcomes

By the end of this workshop, you will be able to:


Supporting learners:

Understanding adult learning needs:

Tailoring for others:

Learning styles:

Learning from mistakes:

Ensuring retention:

Checking the learning:

We’ve worked with ODI over the last few years to deliver a range of tailored in-house courses for our businesses, ranging from Effective Communication through to Technical Report Writing. The quality and professionalism of the speakers  as well as their responsiveness to queries makes them a perfect development partner for our consulting businesses.

Kate Singleton, Manager People and Culture, Net Ltd

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