Carolyn Bates


Effective conversations are the cornerstone of great leadership, strong relationships and improved performance, and hence business outcomes. This workshop will provide the foundations for leaders to have these conversations; both positive and constructive feedback conversations.

Learning Outcomes

Participation in this workshop will enable you to:


Getting the foundations right:

Effective conversations with colleagues and staff:

Positively connecting with different personalities:

I have been nipping things in the bud and addressing issues as soon as they arise as opposed to using the avoidance conflict resolution technique.

I've been focusing on demonstrating empathy and not providing 'silver linings'. I've been pausing and giving team members more of an opportunity to problem solve themselves.