Desirée Williamson


Customer-driven organisations recognise the imperative of being responsive to client needs and expectations. However, how do you deal with clients who are demanding or have unrealistic expectations? How do you say ‘no’ to a client, whilst maintaining a positive relationship?

This practical workshop provides practical tools and tips you can implement in everyday negotiations so you achieve more creative solutions and successful outcomes. You will learn key strategies to negotiate confidently in person and online, while maintaining a positive client relationship and achieving a win-win.

The interactive activities involve face-to-face and online negotiations.

Learning Outcomes

Participation in this workshop will enable you to:


We’ve worked with ODI over the last few years to deliver a range of tailored in-house courses for our businesses, ranging from Effective Communication through to Technical Report Writing. The quality and professionalism of the facilitators as well as their responsiveness to queries makes them a perfect development partner for our consulting businesses.

Kate Singleton, Manager People and Culture, Net Ltd

Want to know more about this workshop? Let's chat.

  • You'll tell us about your business, your specific needs and the business results you hope to achieve.
  • We'll talk about how we can tailor this workshop content to meet your needs.
  • You can tell us about the delivery mode that will best suit your people.
  • We'll explain how we'll support your people to turn their learning into action.

So let's organise a chat. We just need a few details and we'll be in touch.