Desirée Williamson


Research suggests that dissatisfied customers or clients tell more than 10 people when they experience unsatisfactory service. Plus, social media allows dissatisfied customers huge influence on how your business and service is perceived.

Delivering consistent and exceptional customer service is vital if an organisation is to build and sustain an excellent reputation and image. Your internal and external customers must be at the centre of every transaction from the first point of communication through to the delivery of the service.

This experiential workshop provides you with practical strategies to meet and exceed the needs of your customers, and consequently, deliver exceptional service.

Learning Outcomes

Participation in this workshop will enable you to:


We’ve worked with ODI over the last few years to deliver a range of tailored in-house courses for our businesses, ranging from Effective Communication through to Technical Report Writing. The quality and professionalism of the facilitators as well as their responsiveness to queries makes them a perfect development partner for our consulting businesses.

Kate Singleton, Manager People and Culture, Net Ltd

Want to know more about this workshop? Let's chat.

  • You'll tell us about your business, your specific needs and the business results you hope to achieve.
  • We'll talk about how we can tailor this workshop content to meet your needs.
  • You can tell us about the delivery mode that will best suit your people.
  • We'll explain how we'll support your people to turn their learning into action.

So let's organise a chat. We just need a few details and we'll be in touch.