Facilitator

Desirée Williamson

Description 

Research suggests that dissatisfied customers or clients tell more than 10 people when they experience unsatisfactory service. Plus, social media allows dissatisfied customers huge influence on how your business and service is perceived.

Delivering consistent and exceptional customer service is vital if an organisation is to build and sustain an excellent reputation and image. Your internal and external customers must be at the centre of every transaction from the first point of communication through to the delivery of the service.

This experiential workshop provides you with practical strategies to meet and exceed the needs of your customers, and consequently, deliver exceptional service.

Learning Outcomes

By the end of this workshop, you will be able to:

Content

Good content, good pace, and easy to relate to the presenter.

Really enjoyed roundtabling with other management to discuss how they view resilience and what they do at work.

I loved the charismatic way the material was presented.

Course participants

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